Shipping and Return Policy
Domestic shipping for orders that weigh up to 5 lb is a $5 flat rate. Items between 5-20 lb ship for $10. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Orders will be shipped via USPS Priority Mail or FedEx Ground and typically arrive between 2-5 business days.
Shipping to Canada is $15, and shipping to any other international address is $20 (for orders up to 20 lb). Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you have concerns about shipping to an international address, please send us an email first.
For inquiries about shipping bulk orders, email email@example.com.
Orders ship from Wilkes-Barre, PA.
You may return most new, unopened items within 30 days of delivery for a full refund. We do not offer free shipping on returns, however we will pay the return shipping costs if the return is a result of our error (ex. you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please e-mail firstname.lastname@example.org with your order number, the issue with order, and if you'd like an exchange or refund. You will hear back from someone within 24 hours or the next business day.